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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 10: CONCEPTS AND TERMINOLOGY
Publisher: British Standards Institution
Published: 01-01-2015
Available Formats: PDF - English, Hardcopy - English More Info on product formats
ForewordIntroduction1 Scope2 Terms and definitions3 Terminology used in ISO/IEC 200004 Service management systems5 ISO/IEC 200006 Other related International Standards and Technical ReportsBibliography
Specifies the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.
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