PD ISO/TR 20983:2003
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Information and documentation. Performance indicators for electronic library services
Hardcopy , PDF
09-30-2008
English
11-11-2003
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relationships with other indicators
4.1 The networked environment
4.2 Categories of performance indicators
4.3 The relevance of ISO 11620 to electronic
library services
4.3.1 Indicators that apply equally to
traditional and electronic library
services
4.3.2 Indicators that apply only to traditional
library services
4.3.3 Indicators for traditional library services
where analogous indicators can be found for
electronic library services
5 Use of performance indicators
5.1 Purposes
5.2 Selection of performance indicators
5.3 Limitations
5.3.1 Measuring the impact of electronic library
services
5.3.2 Degree of accuracy
5.3.3 Comparability of performance indicator data
5.3.4 Indicators of temporary importance
Annex A - List of performance indicators for electronic
library services
Annex B - Descriptions of performance indicators
Bibliography
Alphabetical index
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