CEI UNI ISO/IEC TR 20000-3 : 2011
Current
The latest, up-to-date edition.
Hardcopy , PDF
English
01-01-2011
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS and
conformity to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography
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