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CEI UNI ISO/IEC TR 20000-3 : 2011

Current
Current

The latest, up-to-date edition.

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2011

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
        ISO/IEC 20000-1, scope definition of the SMS and
        conformity to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography

Defines a number of related management processes.

Committee
CT 700
DevelopmentNote
Classificazione CEI 700-16. (02/2011)
DocumentType
Standard
Pages
34
PublisherName
Comitato Elettrotecnico Italiano
Status
Current

Standards Relationship
ISO/IEC TR 20000-3:2009 Identical
UNI CEI ISO/IEC TR 20000-3 : 2010 Identical

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ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015 Quality management systems — Requirements

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