CSA B480 :2002
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Hardcopy , PDF
07-22-2021
English
01-01-2013
Preface
0. Introduction
1. Scope
2. Reference Publications and Definitions
3. General Requirements
4. Customer Service
5. Meeting the Needs of Customers with Disabilities
6. ISO 9000 Quality Management Principles
Appendices
A - Human Rights Codes
B - Incidence of Disabilities in Canada
C - Service Organizations and Reference Material
D - Customer Complaints
E - Training Outline
F - Barrier-Free Built Environments
G - Use of Appropriate Language
H - The ISO Family of Quality Management System Documents
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.