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CSA B480 : 2002 : R2013

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

CUSTOMER SERVICE STANDARD FOR PEOPLE WITH DISABILITIES
Available format(s)

Hardcopy , PDF

Superseded date

04-15-2018

Language(s)

English

Published date

01-01-2013

Preface
0. Introduction
1. Scope
2. Reference Publications and Definitions
3. General Requirements
4. Customer Service
5. Meeting the Needs of Customers with Disabilities
6. ISO 9000 Quality Management Principles
Appendices
A - Human Rights Codes
B - Incidence of Disabilities in Canada
C - Service Organizations and Reference Material
D - Customer Complaints
E - Training Outline
F - Barrier-Free Built Environments
G - Use of Appropriate Language
H - The ISO Family of Quality Management System Documents

Helps individuals and organizations in planning and implementing good service delivery, verifying the service performance of the organization, and ensuring that the quality of service is continuously improved.

DevelopmentNote
Also available in LARGE PRINT & Audio Tape. (09/2013)
DocumentType
Standard
Pages
77
ProductNote
Reconfirmed EN
PublisherName
Canadian Standards Association
Status
Superseded
SupersededBy
Supersedes

ASME A17.1-2016/CSA B44-16 Safety code for elevators and escalators (Bi-national standard, with ASME A17.1)
ISO 10018:2012 Quality management Guidelines on people involvement and competence
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
PLUS 9001 (5th ed. pub. 2017) The ISO 9000 essentials: A practical handbook for implementing the ISO 9000 family of standards
AS 4269-1995 Complaints handling

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