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CSA ISO 10008 : 2015

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
Available format(s)

Hardcopy , PDF

Superseded date

11-16-2019

Language(s)

French, English

Published date

01-01-2015

Publisher

Canadian Standards Association

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding principles
5 Business-to-consumer electronic commerce transaction system
6 Single-phase processes
7 Multi-phase processes
8 Maintenance and improvement
Annex A (informative) - Customer satisfaction and consumer
        needs in the B2C ECT context
Annex B (informative) - Supplementary references
Annex C (normative) - Guidance on information provision
Annex D (informative) - Guidance concerning an organization's
        B2C ECT Code
Bibliography

Specifies guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

DocumentType
Standard
Pages
51
PublisherName
Canadian Standards Association
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO 10008:2013 Identical

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/TR 10013:2001 Guidelines for quality management system documentation
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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Hardcopy - French
PDF - French
Hardcopy - English
PDF - English
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