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CSA ISO 9004 : 2009 : R2015

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Available format(s)

Hardcopy , PDF

Superseded date

10-09-2020

Language(s)

English, French

Published date

01-01-2015

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing for the sustained success of an organization
5 Strategy and policy
6 Resource management
7 Process management
8 Monitoring, measurement, analysis and review
9 Improvement, innovation and learning
Annex A (informative) - Self-assessment tool
Annex B (informative) - Quality management principles
Annex C (informative) - Correspondence between ISO 9004:2009
        and ISO 9001:2008
Bibliography

Gives guidance to organizations to support the achievement of sustained success by a quality management approach.

DevelopmentNote
Supersedes CSA ISO 9004-1 (05/2001)
DocumentType
Standard
Pages
64
ProductNote
Reconfirmed EN
PublisherName
Canadian Standards Association
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO 9004:2009 Identical

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO 31000:2009 Risk management Principles and guidelines
IEC 61160:2005 Design review
ISO 26000:2010 Guidance on social responsibility
ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
ISO 10005:2005 Quality management systems Guidelines for quality plans
BS OHSAS 18002:2008 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001:2007
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003 Quality management systems Guidelines for quality management in projects
ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO/TR 10013:2001 Guidelines for quality management system documentation
IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
ISO 14040:2006 Environmental management Life cycle assessment Principles and framework

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