CSA ISO 9004-4 : 0
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 4: GUIDELINES FOR QUALITY IMPROVEMENT
Hardcopy , PDF
07-23-2013
English
1 Scope
2 Normative reference
3 Definitions
4 Fundamental concepts
4.1 Principles of quality improvement
4.2 Environment for quality improvement
4.3 Quality losses
5 Managing for quality improvement
5.1 Organizing for quality improvement
5.2 Planning for quality improvement
5.3 Measuring quality improvement
5.4 Reviewing quality-improvement activities
6 Methodology for quality improvement
6.1 Involving the whole organization
6.2 Initiating quality-improvement projects or
activities
6.3 Investigating possible causes
6.4 Establishing cause-and-effect relationships
6.5 Taking preventive or corrective actions
6.6 Confirming the improvement
6.7 Sustaining the gains
6.8 Continuing the improvement
7 Supporting tools and techniques
7.1 Tools for numerical data
7.2 Tools for non-numerical data
7.3 Training in applying tools and techniques
Annexes
A Supporting tools and techniques
B Bibliography
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