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CSA ISO/IEC TR 20000-5 : 2015

CSA ISO/IEC TR 20000-5 : 2015

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1

Available format(s)

Hardcopy , PDF

Superseded date

02-07-2020

Language(s)

English

Published date

01-01-2015

Publisher

Canadian Standards Association

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of a phased approach
5 Approach
6 Overview of implementation phases
7 Taxonomy of each phase
8 Post-implementation
Annex A (informative) - Project initiation and business
        case development
Annex B (informative) - Three phases of the implementation
        project
Annex C (informative) - Developing policies
Annex D (informative) - Documentation management
Annex E (informative) - Templates
Bibliography

Specifies guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011.

DocumentType
Standard
Pages
61
PublisherName
Canadian Standards Association
Status
Superseded
SupersededBy

Standards Relationship
ISO/IEC TR 20000-5:2013 Identical

ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
ISO 9001:2015 Quality management systems — Requirements
ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1

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PDF - English
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