DIN ISO 9004-2:1992-06

Name: DIN ISO 9004-2:1992-06
Brand: DIN

Withdrawn

QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES

Available format(s)

Hardcopy , PDF

Withdrawn date

08-01-2002

Language(s)

English

Published date

01-01-1992

Publisher

German Institute for Standardisation (Deutsches Institut für Normung)

0 Einleitung
1 Anwendungsbereich
2 Verweisungen auf andere Normen
3 Begriffe
4 Merkmale zu Dienstleistungen
  4.1 Dienstleistungsmerkmale und Merkmale des
      Erbringens der Dienstleistung
  4.2 Lenkung von Dienstleistungsmerkmalen und von
      Merkmalen des Erbringens der Dienstleistung
5 Grundsätze zum Qualitätssicherungssystem
  5.1 Schlüsselaspekte eines Qualitätssicherungssystems
  5.2 Verantwortung der obersten Leitung
  5.3 Personal und Mittel
  5.4 Struktur des Qualitätssicherungssystems
  5.5 Schnittstelle zum Kunden
6 Ablaufelemente eines Qualitätssicherungssystems
  6.1 Marketingprozess
  6.2 Designprozess
  6.3 Prozess des Erbringens der Dienstleistung
  6.4 Analyse und Verbesserung der Dienstleistung
Anhang A Beispiele für Dienstleistungen, auf die diese
         Internationale Norm angewendet werden kann
Anhang B Inhaltsverzeichnis und Querverweise auf
         QualitätssicherungssystemElemente und
         Abschnitte
Anhang C Literaturhinweise

DocumentType	Standard
Pages	44
PublisherName	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Withdrawn

Standards	Relationship
SN EN ISO 9004-2 : 1993	Identical
EN 29004-2:1993/AC:1997	Corresponds
ISO 9004-2:1991	Identical
EN 29004-2:1993/AC:1997	Identical

DIN ISO 11620 E : 2000	INFORMATION AND DOCUMENTATION - LIBRARY PERFORMANCE INDICATORS
DIN EN ISO 9004-1:1994-08	QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART: 1: GUIDELINES
DIN ISO 10012-1:1992-08	QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT
DIN ISO 10011-1:1992-06	GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING
DIN EN 45012:1990-05	GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY SYSTEMS

DIN ISO 9002:1990-05	QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN PRODUCTION AND INSTALLATION
DIN ISO 10011-2:1992-06	GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 2: QUALIFICATION CRITERIA FOR QUALITY SYSTEMS AUDITORS
DIN 55350-18:1987-07	CONCEPTS IN QUALITY AND STATISTICS - CONCEPTS RELATING TO CERTIFICATES ON RESULTS OF QUALITY INSPECTIONS - QUALITY INSPECTION CERTIFICATES
DIN 55350-31:1985-12	CONCEPTS OF QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF ACCEPTANCE SAMPLING INSPECTION
DIN ISO 9003:1990-05	QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN FINAL INSPECTION AND TEST
DIN ISO 10011-1:1992-06	GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING
DIN ISO 9000-2 : DRAFT 92	QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 2: GENERIC GUIDELINES FOR THE APPLICATION OF ISO 9001, ISO 9002 AND ISO 9003
DIN 55350-22:1987-02	CONCEPTS OF QUALITY ASSURANCE AND STATISTICS - CONCEPTS OF STATISTICS - SPECIAL PROBABILITY DISTRIBUTIONS
DIN ISO 9001:1990-05	QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION AND SERVICING
DIN ISO 9000-3:1992-06	QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 3: GUIDELINES FOR THE APPLICATION OF ISO 9001 TO THE DEVELOPMENT, SUPPLY AND MAINTENANCE OF SOFTWARE
DIN 55350-33:1993-09	CONCEPTS TO QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF STATISTICAL PROCESS CONTROL (SPC)
DIN ISO 10011-3:1992-06	GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 3: MANAGEMENT OF AUDIT PROGRAMMES
DIN 55350-24:1982-11	CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; ANALYTICAL STATISTICS
DIN 55350-23:1983-04	CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; DESCRIPTIVE STATISTICS
DIN ISO 10012-1:1992-08	QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT
DIN 55350-21:1982-05	CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; RANDOM VARIABLES AND PROBABILITY DISTRIBUTIONS
DIN 55350-34:1991-02	CONCEPTS IN THE FIELD OF QUALITY AND STATISTICS; LIMIT OF DETECTION, LIMIT OF DETERMINATION AND CAPABILITY OF A METHOD FOR DETERMINATION
DIN ISO 9000:1990-05	QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE
DIN ISO 9004:1990-05	QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - GUIDELINES
DIN 40041:1990-12	DEPENDABILITY; CONCEPTS