ECA ILAC R5 : 2016
Current
Current
The latest, up-to-date edition.
ILAC PROCEDURE FOR HANDLING COMPLAINTS
Published date
01-12-2013
Publisher
1 AUTHORSHIP
2 PURPOSE
3 SCOPE
4 DEFINITIONS
5 GENERAL
6 CATEGORIES OF COMPLAINTS
7 COMPLAINTS PROCEDURE
8 COMPLAINT RECORDS AND REPORTS
9 RECONSIDERATION OF THE OUTCOME OF A
COMPLAINT INVESTIGATION
ANNEX 1 - ILAC COMPLAINTS PROFORMA
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