EN 15221-3:2011
Current
The latest, up-to-date edition.
10-19-2011
Foreword
Common Introduction for the European Standards
EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6
0 Introduction to Guidance on quality in Facility
Management
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Basics of quality management
5 Process of quality management
Annex A (informative) - GAP-Model
Annex B (informative) - Additional information
and recommendation for measurement metrics
Bibliography
This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.This European Standard is applicable to:-FM in public and private organizations;-client organization and service provider relationships;-full range of facility products or facility services;-both types of service providers in FM (internal and external);-all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).This European Standard is applicable to business services (not consumer oriented).This European Standard does not:-replace the quality management systems of the client organization;-provide standard forms:-for performance and quality management systems (delivering a quality management system);-for defining requirements;-for a measurement tool;-for service level;-apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).
| Committee |
CEN/TC 348
|
| DocumentType |
Standard
|
| PublisherName |
Comite Europeen de Normalisation
|
| Status |
Current
|
| Standards | Relationship |
| UNI EN 15221-3 : 2011 | Identical |
| NEN EN 15221-3:2018 | Identical |
| NBN EN 15221-3 : 2011 | Identical |
| NEN EN 15221-3 : 2011 | Identical |
| UNE-EN 15221-3:2012 | Identical |
| NF EN 15221-3 : 2011 | Identical |
| SN EN 15221-3 : 2011 | Identical |
| NS EN 15221-3 : 2011 | Identical |
| PN EN 15221-3 : 2011 | Identical |
| BS EN 15221-3:2011 | Identical |
| SS-EN 15221-3 : 2011 | Identical |
| DIN EN 15221-3:2011-12 | Identical |
| I.S. EN 15221-3:2011 | Identical |
| UNE-EN 15221-7:2013 | Facility Management - Part 7: Guidelines for Performance Benchmarking |
| I.S. EN 15221-4:2011 | FACILITY MANAGEMENT - PART 4: TAXONOMY, CLASSIFICATION AND STRUCTURES IN FACILITY MANAGEMENT |
| BS EN 15221-6:2011 | Facility management Area and space measurement in facility management |
| BS EN 15221-7:2012 | Facility Management Guidelines for Performance Benchmarking |
| I.S. EN 15221-7:2012 | FACILITY MANAGEMENT - PART 7: GUIDELINES FOR PERFORMANCE BENCHMARKING |
| UNI EN 15221-7 : 2012 | FACILITY MANAGEMENT - PART 7: GUIDELINES FOR PERFORMANCE BENCHMARKING |
| 11/30239995 DC : 0 | BS EN 15221-7 - FACILITY MANAGEMENT - PART 7: PERFORMANCE BENCHMARKING |
| UNI EN 15221-4 : 2011 | FACILITY MANAGEMENT - PART 4: TAXONOMY, CLASSIFICATION AND STRUCTURES IN FACILITY MANAGEMENT |
| 15/30274539 DC : 0 | BS ISO 18480-2 - FACILITIES MANAGEMENT - PART 2: GUIDANCE ON STRATEGIC SOURCING AND THE DEVELOPMENT OF AGREEMENTS |
| BS EN 15221-5:2011 | Facility management Guidance on facility management processes |
| DIN EN 15221-5:2011-12 | Facility Management - Part 5: Guidance on Facility Management processes |
| ISO 41012:2017 | Facility management — Guidance on strategic sourcing and the development of agreements |
| UNI EN 15221-6 : 2011 | FACILITY MANAGEMENT - PART 6: AREA AND SPACE MEASUREMENT IN FACILITY MANAGEMENT |
| UNE-EN 15221-6:2012 | Facility Management - Part 6: Area and Space Measurement in Facility Management |
| EN 15221-7:2012 | Facility Management - Part 7: Guidelines for Performance Benchmarking |
| EN 15221-6:2011 | Facility Management - Part 6: Area and Space Measurement in Facility Management |
| EN 15221-5:2011 | Facility Management - Part 5: Guidance on Facility Management processes |
| EN 15221-4:2011 | Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management |
| UNE-EN 15221-5:2012 | Facility Management - Part 5: Guidance on Facility Management processes |
| DIN EN 15221-7:2013-01 | Facility Management - Part 7: Guidelines for Performance Benchmarking |
| DIN EN 15221-4:2011-12 | Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management |
| BS EN 15221-4:2011 | Facility management Taxonomy, classification and structures in facility management |
| UNE-EN 15221-4:2012 | Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management |
| I.S. EN 15221-5:2011 | FACILITY MANAGEMENT - PART 5: GUIDANCE ON FACILITY MANAGEMENT |
| UNI EN 15221-5 : 2011 | FACILITY MANAGEMENT - PART 5: GUIDANCE ON FACILITY MANAGEMENT PROCESSES |
| EN 15221-4:2011 | Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management |
| EN 15221-5:2011 | Facility Management - Part 5: Guidance on Facility Management processes |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| EN 15221-1:2006 | Facility Management - Part 1: Terms and definitions |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| EN 15643-2:2011 | Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance |
| EN 15221-2:2006 | Facility Management - Part 2: Guidance on how to prepare Facility Management agreements |
| EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.