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ETSI
ETR 329 : 20001

ETR 329 : 20001

Current

Current

The latest, up-to-date edition.

HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
  3.1 Definitions
  3.2 Symbols
  3.3 Abbreviations
4 What is a Stored Voice Service?
  4.1 Definition
  4.2 Classification of Stored Voice Services
  4.3 Comparison of command dialogue and interactive dialogue
  4.4 Complexity of SVS dialogues - classification of stored
      voice services
5 Guidelines
  5.1 General SVS design principles
  5.2 Guidelines on the structure of a dialogue
  5.3 General principles on user control over a dialogue
  5.4 Guidelines on user procedures for specific steps of a
      dialogue
  5.5 Guidelines on commands attached to common user controls
  5.6 Recommendations for announcements used in SVS
  5.7 Recommendations for tones in SVS
  5.8 Visual display of text
6 Applications of guidelines
  6.1 Application to a banking service
  6.2 Application to a Universal Personal Telecommunication
      service
History

Gives a set of generic user control commands for access and control of these services.

Committee
HF 1
DocumentType
Standard
Pages
46
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 202 : 1.1.2 HUMAN FACTORS (HF); HUMAN FACTORS OF WORK IN CALL CENTRES
EG 202 301 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
TR 103 073 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
ES 201 125 : 1.1.1 HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); SPECIFICATION OF THE MINIMUM MAN-MACHINE INTERFACE (MMI) FOR PHASE 1 UPT
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
TR 101 041-2 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES; LISTING AND ANALYSIS OF EUROPEAN WORLD AND STANDARDIZED TONES
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)

ETR 095 : 20001 HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
ETR 029 : 20001 HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS
ETR 170 : 20001 HUMAN FACTORS (HF); GENERIC USER CONTROL PROCEDURES FOR TELECOMMUNICATION TERMINALS AND SERVICES
ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
ETS 300 738 : 20001 HUMAN FACTORS (HF); MINIMUM MAN-MACHINE INTERFACE (MMI) TO PUBLIC NETWORK BASED SUPPLEMENTARY SERVICES
ETR 131 : 20001 TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES
ETS 300 640 : 20001 HUMAN FACTORS (HF) - ASSIGNMENT OF ALPHABETIC LETTERS TO DIGITS ON STANDARD TELEPHONE KEYPAD ARRAYS
ETR 198 : 20001 HUMAN FACTORS (HF); USER TRIALS OF USER CONTROL PROCEDURES FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
ETR 166 : 20001 HUMAN FACTORS (HF); EVALUATION OF TELEPHONES FOR PEOPLE WITH SPECIAL NEEDS; AN EVALUATION METHOD
ETR 096 : 20001 HUMAN FACTORS (HF) - PHONE BASED INTERFACES (PBI) - HUMAN FACTORS GUIDELINES FOR THE DESIGN OF MINIMUM PHONE BASED USER INTERFACE TO COMPUTER SERVICES

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PDF - English
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