This Joint Australian/New Zealand Handbook, produced in conjunction with Tourism Training Australia, is a teaching resource kit designed to provide a structured, user-friendly program for the development and implementation of a quality management system within any part of the hospitality industry. It consists of a binder containing a number of separate guides and training modules. These include: Module 1 - Focus on Customers: Module 2 - Strategy for Quality Service: Module 3 - Structuring Service Delivery Activities: Module 4 - Human Resource Management: Module 5 - Quality Assurance to Australian Standards. There is also an introductory booklet: Small Business Module; a series of 50 OHP slides and handout material for use in training, and a Guide to the implementation of a quality system in the Hospitality industry, which it is intended will eventually become a Joint Australian/New Zealand Standard.