• There are no items in your cart

I.S. 373:2013

Current
Current

The latest, up-to-date edition.

UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2013

Preview

DECLARATION
1 Scope
2 Terms and definitions
3 Achieving Universal Design
4 Universal Design requirements for communication
Annex A (informative) - Universal Design Makes
        Good Business Sense
Annex B (informative) - Developing Organisational
        Capacity on Universal design
Annex C (informative) - The 7 Principles and 29
        Guidelines of Universal Design
Annex D (informative) - Customer Capabilities and
        Preferences
Annex E (informative) - Tables for using the Universal
        Design Principles and Guidelines in tourism
        communication design
Annex F (informative) - Written communication
Annex G (informative) - Face-to-face communication
Annex H (informative) - Web based communication -
        WCAG 2.0 Guidelines for Organisations
Annex I (informative) - SMS Based Communication
Annex J (informative) - Contributing Organisations
Annex K (informative) - Additional resources &
        Bibliography

I.S. 373 HAS BEEN PUBLISHED IN ACCESSIBLE FORMAT SUITABLE FOR SCREEN READERS. THE FULL TEXT STANDARD IS AVAILABLE FREE IN THE PREVIEW. Gives requirements and guidance in the application of Universal Design of products and services for customer communications for use by Tourism Service Providers.

DocumentType
Standard
Pages
54
PublisherName
National Standards Authority of Ireland
Status
Current

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
ISO 26000:2010 Guidance on social responsibility
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities

View more information
US$58.10
Excluding Tax where applicable

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.