I.S. EN 15221-7:2012
Current
The latest, up-to-date edition.
Hardcopy , PDF
English
01-01-2012
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
Only cited Standards give presumption of conformance to New Approach Directives/Regulations.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Benchmarking types
5 Benchmarking outputs
6 Benchmarking process
Annex A (normative) - Performance data
Annex B (normative) - Collecting contextual data
Annex C (normative) - Collecting financial data
Annex D (normative) - Collecting spatial data
Annex E (normative) - Collecting environmental data
Annex F (normative) - Collecting service quality data
Annex G (normative) - Collecting satisfaction data
Annex H (informative) - Inherent complications and risks
Annex I (informative) - Benchmarking examples
Bibliography
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