• I.S. EN ISO 9001:2015

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    QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2015

    Publisher:  National Standards Authority of Ireland

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    Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Context of the organization
    5 Leadership
    6 Planning
    7 Support
    8 Operation
    9 Performance evaluation
    10 Improvement
    Annex A (informative) - Clarification of new structure,
            terminology and concepts
    Annex B (informative) - Other International Standards
            on quality management and quality management
            systems developed by ISO/TC 176
    Bibliography

    Abstract - (Show below) - (Hide below)

    Defines requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes I.S. EN ISO 9002 and I.S. EN ISO 9003. (11/2006)
    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    I.S. 822:2007 GAS PRESSURE REGULATING INSTALLATIONS ON SERVICE PIPELINES
    I.S. 17799-2:2002 INFORMATION SECURITY MANAGEMENT - PART 2: SPECIFICATION FOR INFORMATION SECURITY MANAGEMENT SYSTEMS
    I.S. 393:2005 ENERGY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
    SWIFT 7:2015 VERIFICATION OF ENVIRONMENTAL PARAMETERS OF CERTAIN SOLID FUEL SUPPLIED TO THE RESIDENTIAL MARKET IN IRELAND
    I.S. 821:2006 GAS PRESSURE REGULATING STATIONS FOR DISTRIBUTION
    NWA 4:2009 WOOD FUEL QUALITY ASSURANCE - REQUIREMENTS

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management Customer satisfaction Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems Requirements with guidance for use
    ISO 10012:2003 Measurement management systems Requirements for measurement processes and measuring equipment
    ISO 37500:2014 Guidance on outsourcing
    ISO 9000:2015 Quality management systems Fundamentals and vocabulary
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO 10007:2017 Quality management Guidelines for configuration management
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