ISO 10002 : 2014

Withdrawn

Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Add to Watchlist What is StandardsWatch?

This Standard has been added successfully to your Watchlist.
Please visit My Watchlist to see all standards that you are watching.

You need to be logged in to add this standard to your Watchlist.
Please log in now or create an account to add.

We could not add this standard to your Watchlist.
Please retry or contact support for assistance.

You have already added this standard to your Watchlist.
Visit My Watchlist to view the full list.

Preview

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS

Publisher: International Organization for Standardization

Published: 01-01-2014

Available Formats: PDF - Russian, Hardcopy - Russian, PDF - English, Hardcopy - English, PDF - French, Hardcopy - French
More Info on product formats

Table of Contents - (Show below) - (Hide below)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Complaints-handling framework
6 Planning and design
7 Operation of complaints-handling process
8 Maintenance and improvement
Annex A (informative) - Guidance for small businesses
Annex B (informative) - Form for complainant
Annex C (informative) - Objectivity
Annex D (informative) - Complaint follow-up form
Annex E (informative) - Responses
Annex F (informative) - Escalation flowchart
Annex G (informative) - Continual monitoring
Annex H (informative) - Audit
Bibliography

Abstract - (Show below) - (Hide below)

Gives guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce.

General Product Information - (Show below) - (Hide below)

Published
Document Type	Standard
Status	Withdrawn
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 176
Superseded By	ISO 10002 : 2018

International Equivalents – Equivalent Standard(s) & Relationship - (Show below) - (Hide below)

Equivalent Standard(s)	Relationship
DS ISO 10002 : 2014	Identical
FD ISO 10002 : 2014 FD	Identical
NBN ISO 10002 : DEC 2014	Identical
NEN ISO 10002 : 2014	Identical
NS ISO 10002 : 2004	Identical
SN ISO 10002 : 2015	Identical
UNI ISO 10002 : 2006	Identical
UNE ISO 10002 : 2015	Identical
BS ISO 10002 : 2014	Identical
CSA ISO 10002 : 2004	Identical
DS ISO 10002 : 2014	Identical
I.S. ISO 10002:2005	Identical
DIN ISO 10002 : 2010-05	Identical
SANS 10002 : 2ED 2015	Identical
NBR ISO 10002 : 2005	Identical
UNI ISO 10002 : 2006	Identical
SN ISO 10002 : 2015	Identical
NEN ISO 10002 : 2014	Identical
IS/ISO 10002 : 2004(R2014)	Identical
PN ISO 10002 : 2006 AC 1 2011	Identical
NS ISO 10002 : 2004	Identical
GOST R ISO 10002 : 2007	Identical
CSA ISO 10002 : 2004	Identical
BS ISO 10002 : 2014	Identical
UNE ISO 10002 : 2015	Identical
FD ISO 10002 : 2014 FD	Identical
NBN ISO 10002 : DEC 2014	Identical

Standards Referenced By This Book - (Show below) - (Hide below)

CEN GUIDE 15 : 2012	GUIDANCE DOCUMENT FOR THE DEVELOPMENT OF SERVICE STANDARDS
UNE ISO 18091 : 2015	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
ISO PAS 17003 : 2004	CONFORMITY ASSESSMENT - COMPLAINTS AND APPEALS - PRINCIPLES AND REQUIREMENTS
BS ISO 10004 : 2012	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
BS ISO 30003 : 2009	SHIPS AND MARINE TECHNOLOGY - SHIP RECYCLING MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SHIP RECYCLING MANAGEMENT
12/30270456 DC : 0	BS ISO 18091 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
BIS IS/ISO/TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA Z24510 : 2010	ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
CSA ISO 10008 : 2015	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
17/30340308 DC : 0	BS ISO 21001 - EDUCATIONAL ORGANIZATIONS - MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS - REQUIREMENTS WITH GUIDANCE FOR USE
SR CEN/TS 16880:2015	SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
14/30295030 DC : 0	BS ISO/IEC 17021-1 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS
SAE AS 9120 : 2016	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
12/30209299 DC : 0	BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
15/30329378 DC : 0	BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
BS EN 15224 : 2016	QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
BS ISO 24510 : 2007	ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
DIN EN ISO 18295-1 E : 2017	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
DIN EN 15733 : 2011	SERVICES OF REAL ESTATE AGENTS - REQUIREMENTS FOR THE PROVISION OF SERVICES OF REAL ESTATE AGENTS
11/30247943 DC : 0	EN ISO/IEC 17065 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR CERTIFICATION BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES
UNE ISO/IEC TS 17021-3 : 2014	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
CSA Z24510 : 2010 : R2014	ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
09/30199026 DC : 0	BS ISO/IEC 17021-2 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS AND REQUIREMENTS FOR THIRD-PARTY CERTIFICATION AUDITING OF MANAGEMENT SYSTEMS - PART 2: REQUIREMENTS FOR THIRD PARTY CERTIFICATION AUDITING OF MANAGEMENT SYSTEMS
ISO 17680 : 2015	TOURISM AND RELATED SERVICES - THALASSOTHERAPY - SERVICE REQUIREMENTS
EN ISO/IEC 17011 : 2017 COR 2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES (ISO/IEC 17011:2017)
BS ISO 17680 : 2015	TOURISM AND RELATED SERVICES - THALASSOTHERAPY - SERVICE REQUIREMENTS
08/30135847 DC : DRAFT AUG 2008	BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
10/30184538 DC : 0	BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
DD ISO/TS 10004 : 2010	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
UNE ISO 18065 : 2016	TOURISM AND RELATED SERVICES - TOURIST SERVICES FOR PUBLIC USE PROVIDED BY NATURAL PROTECTED AREAS AUTHORITIES - REQUIREMENTS
UNE 179008 : 2016	QUALITY MANAGEMENT SYSTEM FOR LIVER TRANSPLANTATION UNITS
DIN EN 15838 : 2010	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
13/30275054 DC : 0	BS 7499 - STATIC SITE GUARDING AND MOBILE PATROL SERVICES - CODE OF PRACTICE
BS EN ISO/IEC 17065 : 2012	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES
11/30239914 DC : 0	BS EN 16250-1 - LEVELS OF PERFORMANCE AND ACCEPTANCE FOR STREET CLEANING AND MUNICIPAL WASTE MANAGEMENT SERVICES - PART 1: GENERAL REQUIREMENTS
I.S. EN 16844:2017	AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES
15/30317874 DC : 0	BS EN 16844 - AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES
DIN ISO 26000 : 2011	GUIDANCE ON SOCIAL RESPONSIBILITY
SR CEN/TS 16118:2012	SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME
BS EN 16372 : 2014	AESTHETIC SURGERY SERVICES
16/30347647 DC : 0	BS EN ISO 15378 - PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP)
ISO PAS 28003 : 2006	SECURITY MANAGEMENT SYSTEMS FOR THE SUPPLY CHAIN - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS
18/30358588 DC : 0	BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
14/30312685 DC : 0	BS EN 16250-1 - LEVELS OF PERFORMANCE AND ACCEPTANCE FOR STREET CLEANING AND MUNICIPAL WASTE MANAGEMENT SERVICES - PART 1: GENERAL REQUIREMENTS
UNE ISO 14785 : 2015	TOURIST INFORMATION OFFICES - TOURIST INFORMATION AND RECEPTION SERVICES - REQUIREMENTS
BS EN ISO 9004 : 2018	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018)
IEEE 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
UNE ISO/TS 22003 : 2015	FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF FOOD SAFETY MANAGEMENT SYSTEMS
BS EN 16489-3 : 2014	PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES
BS EN ISO 14065 : 2013	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION (ISO 14065:2013)
BS EN 15838 : 2009	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
DIN EN 15838 E : 2010	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
DIN EN 16489-3 E : 2015	PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES
CSA Z24510 : 2010	ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
ISO 10008 : 2013(R2019)	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
15/30328933 DC : 0	BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
ISO TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
BS PD CEN/TS 16118 : 2012	SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME
UNE ISO 10018 : 2015	QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
CSA ISO 10001 : 2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
CSA ISO/IEC 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO 18065 : 2015	TOURISM AND RELATED SERVICES - TOURIST SERVICES FOR PUBLIC USE PROVIDED BY NATURAL PROTECTED AREAS AUTHORITIES - REQUIREMENTS
07/30135834 DC : 0	ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
BS ISO 10018 : 2012	QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
09/30140724 DC : 0	BS ISO 26000 - GUIDANCE ON SOCIAL RESPONSIBILITY
13/30271025 DC : 0	BS ISO 18065 - NATURAL PROTECTED AREAS - TOURIST SERVICES FOR PUBLIC USE PROVIDED BY NATURAL PROTECTED AREAS AUTHORITIES - REQUIREMENTS
04/30037050 DC : DRAFT JUNE 2004	ISO/IEC 17021 - GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY OR ENVIRONMENTAL MANAGEMENT SYSTEMS
BS ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
BIP 2211 : 2012	COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES
CEI UNI ISO/IEC 20000-1 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO 10014 : 2006	QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
UNE ISO 10004 : 2015	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
13/30278758 DC : 0	BS EN 16489-3 - PROFESSIONAL INDOOR SUN EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES
UNE EN ISO/IEC 17021-1 : 2015	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS (ISO/IEC 17021-1:2015)
15/30329382 DC : 0	BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS
BS ISO 10008 : 2013	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
BS ISO 14065 : 2007	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION
BS EN ISO/IEC 17021 : 2011	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS
DIN EN 16224 E : 2015	HEALTHCARE PROVISION BY CHIROPRACTORS
UNI CEI EN ISO/IEC 17065 : 2012	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES
BS ISO 14785 : 2014	TOURIST INFORMATION OFFICES - TOURIST INFORMATION AND RECEPTION SERVICES - REQUIREMENTS
BS PD CEN/CLC ISO/IEC/TS 17021-3 : 2016	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013)
BS EN ISO 18295-2 : 2017	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES
BS EN 15733 : 2009	SERVICES OF REAL ESTATE AGENTS - REQUIREMENTS FOR THE PROVISION OF SERVICES OF REAL ESTATE AGENTS
15/30270498 DC : 0	BS ISO 16355-1 - APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 1: GENERAL PRINCIPLE AND PERSPECTIVE OF QFD METHOD
16/30343033 DC : 0	BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
12/30239859 DC : 0	ISO 10377 - CONSUMER PRODUCT SAFETY - GUIDELINES FOR SUPPLIERS
DIN EN 15733 E : 2011	SERVICES OF REAL ESTATE AGENTS - REQUIREMENTS FOR THE PROVISION OF SERVICES OF REAL ESTATE AGENTS
ISO 24510 : 2007(R2013)	ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
UNE EN 15838 : 2010	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
UNE ISO 26000 : 2012	GUIDANCE ON SOCIAL RESPONSIBILITY
UNE ISO/TS 9002 : 2017	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
10/30238393 DC : 0	BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
14/30273523 DC : 0	BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
BS PD CEN/TS 16880 : 2015	SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
DD CEN ISO/TS 29001 : 2011	PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
BS EN ISO/IEC 17040 : 2005	CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES
DIN EN 16224 : 2015	HEALTHCARE PROVISION BY CHIROPRACTORS
13/30278952 DC : 0	BS EN 16372 - AESTHETIC SURGERY AND AESTHETIC NON-SURGICAL MEDICAL SERVICES
DD ISO/TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
DIN EN 15224 : 2016	QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
BIP 2222 : 2012	COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007)
CSA ISO 9004 :2009	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
UNI CEI ISO/IEC 20000-1 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
DIN EN ISO 18295-1 : 2016	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
BS ISO 28003 : 2007	SECURITY MANAGEMENT SYSTEMS FOR THE SUPPLY CHAIN - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS
BS EN ISO 15378 : 2017	PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
UNE ISO 28003 : 2014	SECURITY MANAGEMENT SYSTEMS FOR THE SUPPLY CHAIN - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS
DIN EN 15224 E : 2017	QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
11/30187773 DC : 0	BS ISO 28621 - MEDICAL SPAS USING NATURAL RESOURCES - SERVICE REQUIREMENTS
BS ISO 14452 : 2012	NETWORK SERVICES BILLING - REQUIREMENTS
CSA ISO/IEC 20000-1 :	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
I.S. EN ISO 18295-2:2017	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
CSA ISO 26000 : 2016	GUIDANCE ON SOCIAL RESPONSIBILITY
BS ISO 19600 : 2014	COMPLIANCE MANAGEMENT SYSTEMS - GUIDELINES
BS PD ISO/IEC TR 90006 : 2013	INFORMATION TECHNOLOGY - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO IT SERVICE MANAGEMENT AND ITS INTEGRATION WITH ISO/IEC 20000-1:2011
UNE CEN/CLC ISO/IEC/TS 17021-3 : 2016	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013)
BS PD ISO/IEC TS 17021-3 : 2013	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
BS EN ISO/IEC 17021-1 : 2015	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS
DIN EN ISO 18295-2 E : 2017	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
BS PD ISO/TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
12/30271063 DC : 0	PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
UNE EN 16372 : 2015	AESTHETIC SURGERY SERVICES
BS 7499(2007) : 2007	STATIC SITE GUARDING AND MOBILE PATROL SERVICE - CODE OF PRACTICE
BS ISO 10019 : 2005	GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES
16/30300699 DC : 0	BS EN ISO 18295-2 - CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR USING THE SERVICES OF CUSTOMER CONTACT CENTRES
17/30343656 DC : 0	BS ISO 21426 - TOURISM AND RELATED SERVICES - MEDICAL SPA - SERVICE REQUIREMENTS
17/30346179 DC : 0	BS ISO 38200 - CHAIN OF CUSTODY OF WOOD AND WOOD-BASED PRODUCTS
13/30279690 DC : 0	BS EN 16250-1 - LEVELS OF PERFORMANCE AND ACCEPTANCE FOR STREET CLEANING AND MUNICIPAL WASTE MANAGEMENT SERVICES - PART 1: GENERAL REQUIREMENTS
ISO/IEC GUIDE 14 : 2018	PRODUCTS AND RELATED SERVICES - INFORMATION FOR CONSUMERS
BS PD ISO/TS 22003 : 2013	FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF FOOD SAFETY MANAGEMENT SYSTEMS
CSA ISO 10003 : 2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
BS ISO 50007 : 2017	ENERGY SERVICES - GUIDELINES FOR THE ASSESSMENT AND IMPROVEMENT OF THE ENERGY SERVICE TO USERS
I.S. EN ISO/IEC 17021-1:2015	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS (ISO/IEC 17021-1:2015)
BS PD ISO/TS 12812-5 : 2017	CORE BANKING - MOBILE FINANCIAL SERVICES - PART 5: MOBILE PAYMENTS TO BUSINESS
BS EN ISO 18295-1 : 2017	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
17/30359429 DC : 0	BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
DIN EN 16489-3 : 2015	PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES
BS ISO 16355-1 : 2015	APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 1: GENERAL PRINCIPLES AND PERSPECTIVES OF QUALITY FUNCTION DEPLOYMENT (QFD)
12/30254927 DC : 0	BS EN 16372 - AESTHETIC SURGERY SERVICES
I.S. EN 16844:2017+A2:2019	Aesthetic medicine services - Non-surgical medical treatments
09/30184534 DC : DRAFT JAN 2009	BS ISO/IEC 20000-1 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
CSA ISO 10014 : 2006	QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
UNI CEN/TS 16118 : 2012	SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME
09/30204355 DC : 0	ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
CSA ISO 9004:2009	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
08/30195548 DC : 0	DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
SWIFT 2:2009	EMBEDDING EFFECTIVE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS - GUIDANCE FOR THE IMPLEMENTATION OF ISO 9001:2008
DD ISO/TS 29001 : 2010	PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
07/30166081 DC : 0	BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
CSA ISO 10001 : 2008 : R2017	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
CSA ISO 10014 : 2006 : R2016	QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
CSA ISO 10001:2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
CSA ISO TS 16949 : 2009 : R2015	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA ISO 9004 : 2009:R2015	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
CSA ISO 9004 : 2009	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
CSA ISO 10003 : 2008 : R2017	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNI CEN ISO/TS 29001 : 2011	PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
BS ISO/IEC 19796-3 : 2009	INFORMATION TECHNOLOGY - LEARNING, EDUCATION AND TRAINING - QUALITY MANAGEMENT, ASSURANCE AND METRICS - PART 3: REFERENCE METHODS AND METRICS
CSA ISO/IEC 20000-2 :	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-2 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
UNE ISO/IEC 20000-1 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: REQUIREMENTS (ISO/IEC 20000-1:2011)
CEI UNI EN ISO/IEC 17040 : 2008	CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES
CSA ISO/TS 16949 : 2009(R2015)	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA ISO/IEC 20000-2	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO 9001 : 2016	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
CSA ISO TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA ISO/IEC 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
DD ISO/PAS 30003 : 2008	SHIPS AND MARINE TECHNOLOGY - SHIP RECYCLING MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SHIP RECYCLING MANAGEMENT
CSA ISO 9000 : 2016	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
16/30312185 DC : 0	BS EN ISO/IEC 17011 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES
UNE-EN ISO/IEC 17065:2012	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES (ISO/IEC 17065:2012)
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO 10014 : 2006 : INC : COR 1 : 2016 : R201100	QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
UNI CEI EN ISO/IEC 17021 : 2011	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS
I.S. ISO 10003:2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
IEEE 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
DIN ISO 26000 E : 2011	GUIDANCE ON SOCIAL RESPONSIBILITY
CSA ISO 10014 : 2006	QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS
UNE ISO 19600 : 2015	COMPLIANCE MANAGEMENT SYSTEMS - GUIDELINES
CSA ISO TS 16949: 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
CSA ISO 9004 : 2009 : R2015	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
PREN 9100 : 200P4	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
16/30334735 DC : 0	BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
BIS IS/ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
CSA ISO/IEC 20000-1	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
CSA ISO 10003 : 2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
17/30359426 DC : 0	BS ISO 10003 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNE EN ISO/IEC 17011 : 2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES (ISO/IEC 17011:2017)
DIN EN ISO 18295-2 : 2016	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
UNI ISO 10003 : 2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
CSA ISO/IEC 20000-1 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
UNI EN ISO 14065 : 2013	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION
CSA ISO TS 16949:2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
BS ISO/IEC 20000-1 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO 10001 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
SAE AS 9100D : 2016	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS
ISO 10018 : 2012	QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
UNI ISO 10001 : 2008	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
SAE AS 9110 : 2016	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS
ISO 14785 : 2014	TOURIST INFORMATION OFFICES - TOURIST INFORMATION AND RECEPTION SERVICES - REQUIREMENTS
ISO 16355-1 : 2015-12	APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 1: GENERAL PRINCIPLES AND PERSPECTIVES OF QUALITY FUNCTION DEPLOYMENT (QFD)
ISO 15378 : 2017	PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP)
UNE 179002 : 2018	HEALTH SERVICES - QUALITY MANAGEMENT SYSTEM FOR HEALTH CARE TRANSPORT ORGANIZATION
I.S. ISO 10019:2005	GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES
I.S. EN ISO 9004:2009	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018)
UNE-EN ISO 18295-2:2018	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
SR CEN/CLC ISO/IEC/TS 17021-3:2016	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013)
PREN 9100 : 200P4	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
UNI ISO/TS 22003 : 2014	FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF FOOD SAFETY MANAGEMENT SYSTEMS
UNI ISO 10018 : 2013	QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
UNE-EN ISO 18295-1:2018	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
I.S. EN 16372:2014	AESTHETIC SURGERY SERVICES
I.S. EN ISO/IEC 17065:2012	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES (ISO/IEC 17065:2012)
BS EN 16224 : 2012	HEALTHCARE PROVISION BY CHIROPRACTORS
I.S. EN 15838:2009	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
I.S. ISO 26000:2010	GUIDANCE ON SOCIAL RESPONSIBILITY
ISO IWA 4 : 2009	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
I.S. EN ISO 18295-1:2017	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
ISO 30003 : 2009(R2016)	SHIPS AND MARINE TECHNOLOGY - SHIP RECYCLING MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SHIP RECYCLING MANAGEMENT
ISO 9004 : 2018	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS
SR ISO/TS 9002:2016	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
UNI ISO 10004 : 2013	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
PREN 15224 : DRAFT 2016	HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015
I.S. EN ISO 14065:2013	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION (ISO 14065:2013)
ISO IWA 27 : 2017	GUIDING PRINCIPLES AND FRAMEWORK FOR THE SHARING ECONOMY
ISO/DIS 28621 : 40.20 (2011)	MEDICAL SPAS USING NATURAL RESOURCES - SERVICE REQUIREMENTS
I.S. EN 16489-3:2014	PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES
ISO 18091 : 2014	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
I.S. ISO 10001:2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
ISO/IEC TR 90006 : 2013	INFORMATION TECHNOLOGY - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO IT SERVICE MANAGEMENT AND ITS INTEGRATION WITH ISO/IEC 20000-1:2011
BS PD ISO/TS 9002 : 2016	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
NSAI ISO GUIDE TO ISO 9001:2015	ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176
DD ISO/PAS 28003 : 2006	SECURITY MANAGEMENT SYSTEMS FOR THE SUPPLY CHAIN - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS
DIN EN ISO 9004 : 2009-12	MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
UNE EN ISO 14065 : 2015	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION (ISO 14065:2013)
ISO 50007 : 2017	ENERGY SERVICES - GUIDELINES FOR THE ASSESSMENT AND IMPROVEMENT OF THE ENERGY SERVICE TO USERS
ISO IWA 1 : 2005	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR PROCESS IMPROVEMENTS IN HEALTH SERVICE ORGANIZATION
ISO/IEC 19796-3 : 2009(R2018)	INFORMATION TECHNOLOGY - LEARNING, EDUCATION AND TRAINING - QUALITY MANAGEMENT, ASSURANCE AND METRICS - PART 3: REFERENCE METHODS AND METRICS
ISO PAS 30003 : 2008	SHIPS AND MARINE TECHNOLOGY - SHIP RECYCLING MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SHIP RECYCLING MANAGEMENT
UNI ISO/TS 10004 : 2011	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
UNI ISO 18091 : 2014	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
UNI CEI ISO/IEC TS 17021-3 : 2013	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM
SR CEN ISO/TS 29001:2011	PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
I.S. EN 16224:2012	HEALTHCARE PROVISION BY CHIROPRACTORS
UNE EN 15224 : 2017	QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
UNI ISO 26000 : 2010	GUIDANCE ON SOCIAL RESPONSIBILITY
BS EN ISO/IEC 17011 : 2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES
BS ISO 26000 : 2010	GUIDANCE ON SOCIAL RESPONSIBILITY
UNI EN 15838 : 2010	CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
BS ISO 10003 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNI ISO TS 16949 : 2009	QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
UNI EN 16224 : 2014	HEALTHCARE PROVISION BY CHIROPRACTORS
ISO/IEC 17011 : 2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES
ISO/TS 12812-5 : 2017	CORE BANKING - MOBILE FINANCIAL SERVICES - PART 5: MOBILE PAYMENTS TO BUSINESS
BS EN 16844 : 2017	AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS
EN ISO 9004 : 2018	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018)
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
17/30359420 DC : 0	BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
16/30323827 DC : 0	BS ISO 50007 - ACTIVITIES RELATING TO ENERGY SERVICES - GUIDELINES FOR THE ASSESSMENT AND IMPROVEMENT OF THE SERVICE TO USERS
I.S. EN 15224:2016	QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
EN ISO 15378 : 2017	PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
CEI UNI EN ISO/IEC 17065 : 2012	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES
ISO TS 9002 : 2016-11	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015
UNE ISO/IEC 20000-2 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO TS 10004 : 2010	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
ISO 10004 : 2012	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
ISO 14452 : 2012	NETWORK SERVICES BILLING - REQUIREMENTS
EN 16844 : 2017	AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS
ISO/IEC GUIDE 76 : 2008	DEVELOPMENT OF SERVICE STANDARDS - RECOMMENDATIONS FOR ADDRESSING CONSUMER ISSUES
UNE-EN ISO 9001:2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015).
ISO 18065 : 2015	TOURISM AND RELATED SERVICES - TOURIST SERVICES FOR PUBLIC USE PROVIDED BY NATURAL PROTECTED AREAS AUTHORITIES - REQUIREMENTS
ISO 10377:2013(R2018)	CONSUMER PRODUCT SAFETY - GUIDELINES FOR SUPPLIERS
ISO TS 22003 : 2013(R2016)	FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF FOOD SAFETY MANAGEMENT SYSTEMS
I.S. EN ISO/IEC 17021:2011	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS
I.S. EN ISO 15378:2017	PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017)
I.S. CWA 15554:2006	SPECIFICATIONS FOR A WEB ACCESSIBILITY CONFORMITY ASSESSMENT SCHEME AND A WEB ACCESSIBILITY QUALITY MARK
ISO 28003 : 2007(R2016)	SECURITY MANAGEMENT SYSTEMS FOR THE SUPPLY CHAIN - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS
I.S. EN ISO/IEC 17011:2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES (ISO/IEC 17011:2017)
I.S. EN ISO/IEC 17040:2005	CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES
EN ISO 9001 : 2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
EN ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
I.S. EN 14012:2008	POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
I.S. EN ISO 9001:2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
DIN EN ISO 9001 : 2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015)
DIN EN ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
DIN EN 14012 E : 2009	POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
DIN EN 14012 : 2009	POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
BS EN ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
BS EN ISO 9001 : 2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
UNE CEN/TS 16880 : 2015	SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
ISO 26000 : 2010(R2014)	GUIDANCE ON SOCIAL RESPONSIBILITY
ISO 18295-2 : 2017	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES
ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
ISO TS 29001 : 2010(R2014)	PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS
UNE-EN ISO 9000:2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
ISO/IEC 20000-1 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
ISO 10001 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
UNE EN ISO/IEC 17011 : 2017	CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES (ISO/IEC 17011:2017)
ISO 10003 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
ISO/IEC 17065 : 2012(R2018)	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES
ISO 19600 : 2014(R2018)	COMPLIANCE MANAGEMENT SYSTEMS - GUIDELINES
ISO/IEC TS 17021-3 : 2013	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
BS EN 14012 : 2008	POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
ISO/IEC 17021 : 2011	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS
ONORM EN 14012 : 2009	POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
UNE ISO 18091 : 2015	QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
ISO 9001:2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC 17040 : 2005(R2014)	CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES
ISO 18295-1 : 2017	CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
ISO 14065 : 2013	GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION
ISO/IEC 17021-1 : 2015	CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS
ISO 10019 : 2005(R2015)	GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES
UNE ISO 10018 : 2015	QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
I.S. EN ISO 9000:2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)

Standards Referencing This Book - (Show below) - (Hide below)

ISO 10001 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
ISO 19011 : 2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
ISO 10004 : 2012	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING
ISO 10003 : 2007	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
ISO 9004 : 2009	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS
ISO 9001:2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC GUIDE 71 : 2014	GUIDE FOR ADDRESSING ACCESSIBILITY IN STANDARDS
ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY

Add To Cart

Product Format

Quantity

add to cart

ISO 10002 : 2014

Table of Contents - (Show below) - (Hide below)

Abstract - (Show below) - (Hide below)

General Product Information - (Show below) - (Hide below)

International Equivalents – Equivalent Standard(s) & Relationship - (Show below) - (Hide below)

Standards Referenced By This Book - (Show below) - (Hide below)

Standards Referencing This Book - (Show below) - (Hide below)

Add To Cart

Publisher

Category

Sub Category

Access your standards online with a subscription?