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ISO 14785:2014

Current
Current

The latest, up-to-date edition.

Tourist information offices Tourist information and reception services Requirements
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French

Published date

03-31-2014

ISO 14785:2014 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

DevelopmentNote
Supersedes ISO/DIS 14785. Also available as colour PDF & epub format. (04/2014)
DocumentType
Standard
Pages
11
PublisherName
International Organization for Standardization
Status
Current

Standards Relationship
BS ISO 14785:2014 Identical
UNE-ISO 14785:2015 Identical

ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 7001:2007 Graphical symbols — Public information symbols

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