Customer Support: +1 416-401-8730

Login to i2i Subscription Intertek.com
  • There are no items in your cart
Please enter a keyword to search
Advanced search

ISO 16355-4:2017

Current
Current

The latest, up-to-date edition.

Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

02-16-2017

Publisher

International Organization for Standardization

ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.

Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

DevelopmentNote
Supersedes ISO/DIS 16355-4. (02/2017)
DocumentType
Standard
Pages
25
PublisherName
International Organization for Standardization
Status
Current

Standards Relationship
UNI ISO 16355-4:2019 Identical
BS ISO 16355-4:2017 Identical

ISO/TR 16355-8:2017 Applications of statistical and related methods to new technology and product development process Part 8: Guidelines for commercialization and life cycle
ISO 16355-2:2017 Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
BS ISO 16355-2:2017 Applications of statistical and related methods to new technology and product development process Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
18/30365477 DC : 0 BS ISO 16355-3 - APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER
BS ISO 16355-5:2017 Applications of statistical and related methods to new technology and product development process Solution strategy
PD ISO/TR 16355-8:2017 Applications of statistical and related methods to new technology and product development process Guidelines for commercialization and life cycle
ISO 16355-5:2017 Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy

ISO 16355-2:2017 Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
ISO 16355-5:2017 Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy

View more information
US$150.00
Excluding Tax where applicable
USD
CAD
CHF
CNY
DKK
EUR
GBP
HKD
IDR
INR
JPY
KRW
MXN
NOK
NZD
SEK
SGD
USD
ZAR
Hardcopy - English
PDF - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
Hardcopy - English
PDF - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Learn more on subscription solutions

or

Get in touch with us