Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
5 Leadership
6 Planning
7 Support
8 Operation
9 Performance evaluation
10 Improvement
Annex A (informative) - Assessment checklist
Annex B (informative) - Relationship management
plan
Annex C (informative) - Competencies and
collaborative behaviour
Annex D (informative) - Relationship
maturity matrix
Annex E (informative) - Exit strategy
Annex F (informative) - Description of business
relationship types
Annex G (informative) - Application guidance
Bibliography