Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

02-02-1995

Publisher

International Organization for Standardization

Will provide users of voice messaging systems with a consistent mode of interaction in a way that is independent of the underlying system implementations. The interface is based on a set of design guidelines defined in annex A. The interface supports the ability of all users described in the user-system model to access the features of voice messaging systems. In the call answering application, the interface allows callers to leave messages from all types of telephones. In the voice mail application, the interface allows subscribers to send and receive voice messages and to manage stored data.

DocumentType	Standard
Pages	60
PublisherName	International Organization for Standardization
Status	Current

Standards	Relationship
CSA ISO/IEC 13714 : 1996	Identical
BS ISO/IEC 13714:1995	Identical
INCITS/ISO/IEC 13714 : 1995 : R2000	Identical
INCITS/ISO/IEC 13714 : 1995 : R2006	Identical

I.S. EN ISO 9241-154:2013	ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
UNI EN ISO 9241-154 : 2013	ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS
ES 201 125 : 1.1.1	HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); SPECIFICATION OF THE MINIMUM MAN-MACHINE INTERFACE (MMI) FOR PHASE 1 UPT
BS EN ISO 9241-154:2013	Ergonomics of human-system interaction Interactive voice response (IVR) applications
ETR 297 : 20001	HUMAN FACTORS (HF)
DIN EN ISO 9241-154:2013-05	ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
TR 101 041-2 : 1.1.1	HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES; LISTING AND ANALYSIS OF EUROPEAN WORLD AND STANDARDIZED TONES
ISO 9241-154:2013	Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications
EN ISO 9241-154:2013	Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)