ISO/IEC 19086-3 : 2017

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INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 3: CORE CONFORMANCE REQUIREMENTS

Publisher: International Organization for Standardization

Published: 01-01-2017

Available Formats: PDF - English, Hardcopy - English
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Table of Contents - (Show below) - (Hide below)

Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Conformance
6 Relationship between the cloud service agreement
   and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service
   qualitative objectives, metrics, remedies, and
   exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Abstract - (Show below) - (Hide below)

Describes the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements.

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Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
ProductNote	THIS STANDARD ALSO REFERS TO ISO/IEC 19086-2,ISO/IEC 19086-4,ISO/IEC 19941
Pages
ISBN
Committee	ISO/IEC JTC 1

International Equivalents – Equivalent Standard(s) & Relationship - (Show below) - (Hide below)

Equivalent Standard(s)	Relationship
INCITS/ISO/IEC 19086-3 : 2017(R2019)	Identical
BS ISO/IEC 19086-3 : 2017	Identical
DS ISO/IEC 19086-3 : 2017	Identical
NEN ISO/IEC 19086-3 : 2017	Identical
DS ISO/IEC 19086-3 : 2017	Identical
NEN ISO/IEC 19086-3 : 2017	Identical
INCITS/ISO/IEC 19086-3 : 2017(R2019)	Identical
BS ISO/IEC 19086-3 : 2017	Identical

Standards Referenced By This Book - (Show below) - (Hide below)

BS ISO/IEC 19086-1 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
16/30316173 DC : 0	BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
17/30346428 DC : 0	BS ISO/IEC 19086-2 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 2: METRIC MODEL
CSA ISO/IEC 19086-1 : 2018	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
SR 003 391 : 2.1.1	CLOUD STANDARDS COORDINATION PHASE 2; INTEROPERABILITY AND SECURITY IN CLOUD COMPUTING
ISO/IEC 19086-1 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
18/30346433 DC : 0	BS ISO/IEC 19086-4 - INFORMATION TECHNOLOGY - CLOUD COMPUTING SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 4: SECURITY AND PRIVACY

Standards Referencing This Book - (Show below) - (Hide below)

ISO/IEC 19086-1 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
ISO/IEC 19944 : 2017	INFORMATION TECHNOLOGY - CLOUD COMPUTING - CLOUD SERVICES AND DEVICES: DATA FLOW, DATA CATEGORIES AND DATA USE
ISO/IEC 17789 : 2014	INFORMATION TECHNOLOGY - CLOUD COMPUTING - REFERENCE ARCHITECTURE
ISO/IEC 17788 : 2014	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY

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ISO/IEC 19086-3 : 2017

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