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ISO/IEC 30105-1:2016

Current
Current

The latest, up-to-date edition.

Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

11-16-2016

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

DocumentType
Standard
Pages
24
PublisherName
International Organization for Standardization
Status
Current

Standards Relationship
AS ISO/IEC 30105.1:2017 Identical
BS ISO/IEC 30105-1:2016 Identical
NEN ISO/IEC 30105-1 : 2016 Identical
JIS Y 30105-1:2021 Identical
CAN/CSA-ISO/IEC 30105-1:18 Identical

CAN/CSA-ISO/IEC 30105-3:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) (Adopted ISO/IEC 30105-3:2016, first edition, 2016-11-15)
15/30291709 DC : 0 BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL
ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
BS ISO/IEC 30105-5:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
CAN/CSA-ISO/IEC 30105-2:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15)
CAN/CSA-ISO/IEC 30105-4:18 Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15)
15/30316727 DC : 0 BS ISO/IEC 30105-5 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES
15/30291621 DC : 0 BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL
BS ISO/IEC 30105-4:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts
CAN/CSA-ISO/IEC 30105-5:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines (Adopted ISO/IEC 30105-5:2016, first edition, 2016-11-15)
ISO/IEC 30105-5:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 5: Guidelines
BS ISO/IEC 30105-3:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)
BS ISO/IEC 30105-2:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)

ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
AS/NZS ISO/IEC 20000.10:2019 Information technology - Service management Concepts and vocabulary
ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
ISO/IEC 33063:2015 Information technology Process assessment Process assessment model for software testing
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
ISO 37500:2014 Guidance on outsourcing
ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models

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