Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 5: Guidelines

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

11-16-2016

Publisher

International Organization for Standardization

ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

DocumentType	Standard
Pages	37
PublisherName	International Organization for Standardization
Status	Current

Standards	Relationship
AS ISO/IEC 30105.5:2017	Identical
BS ISO/IEC 30105-5:2016	Identical
NEN ISO/IEC 30105-5 : 2016	Identical
CAN/CSA-ISO/IEC 30105-5:18	Identical
INCITS/ISO/IEC 30105-5:2016(R2023)	Identical

ISO/IEC TR 10000-1:1998	Information technology Framework and taxonomy of International Standardized Profiles Part 1: General principles and documentation framework
ISO 10241:1992	International terminology standards Preparation and layout
ISO/IEC 30105-1:2016	Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
ISO/IEC 33020:2015	Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015	Information technology Process assessment Concepts and terminology
ISO/IEC 33003:2015	Information technology Process assessment Requirements for process measurement frameworks
ISO/IEC 20000-1:2011	Information technology Service management Part 1: Service management system requirements
ISO/IEC 30105-4:2016	Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
ISO/IEC 33002:2015	Information technology Process assessment Requirements for performing process assessment
ISO/IEC 30105-2:2016	Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
ISO/IEC 30105-3:2016	Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
ISO/IEC TR 20000-10:2015	Information technology Service management Part 10: Concepts and terminology
ISO/IEC 33004:2015	Information technology Process assessment Requirements for process reference, process assessment and maturity models