ITG-149:2013
Current
The latest, up-to-date edition.
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation
English
02-07-2013
This book provides guidance on implementing ITSM Best Practices in an organization based on the authors’ real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.