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NBN EN ISO 9004 : 2009

Current
Current

The latest, up-to-date edition.

MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Published date

01-12-2013

1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management systems
  4.1 Managing systems and processes
  4.2 Documentation
  4.3 Use of quality management principles
5 Management responsibility
  5.1 General guidance
  5.2 Needs and expectations of interested parties
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 General guidance
  6.2 People
  6.3 Infrastructure
  6.4 Work environment
  6.5 Information
  6.6 Suppliers and partnerships
  6.7 Natural resources
  6.8 Financial resources
7 Product realization
  7.1 General guidance
  7.2 Processes related to interested parties
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service operations
  7.6 Control of measurement and monitoring devices
8 Measurement, analysis and improvement
  8.1 General guidance
  8.2 Measurement and monitoring
  8.3 Control of nonconformity
  8.4 Analysis of data
  8.5 Improvement
Annexes
A Guidelines for self-assessment
B Processes for continual improvement
Bibliography

Provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. Applies to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.

DevelopmentNote
Supersedes NBN EN 29004-2. (02/2005) Supersedes NBN EN ISO 9004-1. (06/2007) Dutch version issued on 01/03/2010. (04/2010)
DocumentType
Standard
PublisherName
Belgian Standards
Status
Current
Supersedes

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