NBN EN ISO/IEC 17011 : 2004

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Accreditation body
  4.1 Legal responsibility
  4.2 Structure
  4.3 Impartiality
  4.4 Confidentiality
  4.5 Liability and financing
  4.6 Accreditation activity
5 Management
  5.1 General
  5.2 Management system
  5.3 Document control
  5.4 Records
  5.5 Nonconformities and corrective actions
  5.6 Preventive actions
  5.7 Internal audits
  5.8 Management reviews
  5.9 Complaints
6 Human resources
  6.1 Personnel associated with the accreditation body
  6.2 Personnel involved in the accreditation process
  6.3 Monitoring
  6.4 Personnel records
7 Accreditation process
  7.1 Accreditation criteria and information
  7.2 Application for accreditation
  7.3 Resource review
  7.4 Subcontracting the assessment
  7.5 Preparation for assessment
  7.6 Document and record review
  7.7 On-site assessment
  7.8 Analysis of findings and assessment report
  7.9 Decision-making and granting accreditation
  7.10 Appeals
  7.11 Reassessment and surveillance
  7.12 Extending accreditation
  7.13 Suspending, withdrawing or reducing accreditation
  7.14 Records on CABs
  7.15 Proficiency testing and other comparisons for laboratories
8 Responsibilities of the accreditation body and the CAB
  8.1 Obligations of the CAB
  8.2 Obligations of the accreditation body
  8.3 Reference to accreditation and use of symbols
Bibliography