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NEN ISO 10002 : 2014

Current
Current

The latest, up-to-date edition.

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Published date

01-12-2013

Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

DevelopmentNote
Supersedes NEN SPE 8600. (10/2004)
DocumentType
Standard
PublisherName
Netherlands Standards
Status
Current
Supersedes

Standards Relationship
ISO 10002:2014 Identical

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