Preview

ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

12-01-2016

Publisher

National Standards Authority of Ireland

Preview

Foreword
About this handbook
Quality management systems
How to start
Guidance on what ISO 9001 means
Terminology
Foreword
Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10. Improvement
Annex A - Steps towards a quality management system
Annex B - A brief outline of certification/registration
Annex C - Quality management principles
Bibliography

This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Committee	ISO/TC 176
DocumentType	Standard
ISBN	978-92-67-10694-6
Pages	190
PublisherName	National Standards Authority of Ireland
Status	Current
Supersedes	ISO 9001 HDBK FOR SMALL BUSINESSES:2008

ISO 10001:2007	Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011	Guidelines for auditing management systems
ISO 10015:1999	Quality management Guidelines for training
ISO/IEC TR 90006:2013	Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
ISO/TR 10017:2003	Guidance on statistical techniques for ISO 9001:2000
IEC/ISO 31010:2009	Risk management - Risk assessment techniques
ISO 31000:2009	Risk management Principles and guidelines
IEC 61160:2005	Design review
ISO 10019:2005	Guidelines for the selection of quality management system consultants and use of their services
ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10014:2006	Quality management Guidelines for realizing financial and economic benefits
ISO 10005:2005	Quality management systems Guidelines for quality plans
ISO 10008:2013	Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003	Quality management systems Guidelines for quality management in projects
ISO 10018:2012	Quality management Guidelines on people involvement and competence
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO/TR 10013:2001	Guidelines for quality management system documentation
IEC 60300-1:2014	Dependability management - Part 1: Guidance for management and application
ISO 14001:2015	Environmental management systems — Requirements with guidance for use
ISO 10012:2003	Measurement management systems — Requirements for measurement processes and measuring equipment
ISO 37500:2014	Guidance on outsourcing
ISO/IEC 90003:2014	Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO 10007:2017	Quality management — Guidelines for configuration management