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SN EN 15838 : 2010

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION

Superseded date

12-01-2017

Published date

04-02-2018

Defines the requirements for customer contact centres.

Committee
INB/NK 9000
DocumentType
Standard
PublisherName
Swiss Standards
Status
Superseded
SupersededBy

Standards Relationship
ISO 18295-1:2017 Identical
EN ISO 18295-1:2017 Identical
EN 15838:2009 Identical

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