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S.R. CEN/TS 16118:2012

S.R. CEN/TS 16118:2012

Current

Current

The latest, up-to-date edition.

SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2012

Publisher

National Standards Authority of Ireland

Preview

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for
        contents of questionnaire
Bibliography

Pertains to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.

DocumentType
Standard
Pages
27
PublisherName
National Standards Authority of Ireland
Status
Current

Standards Relationship
CEN/TS 16118:2012 Identical

ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations

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Hardcopy - English
PDF - English
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