Foreword
Introduction
1 Scope
2 Policies and responsibilities
  2.1 Introduction
  2.2 Records management policy statements
  2.3 Responsibilities
      2.3.1 Objectives of defining responsibilities and authorities
      2.3.2 Authorities and responsibilities within the organization
3 Strategies, design and implementation
  3.1 Introduction
  3.2 Design and implementation of a records system
      3.2.1 General
      3.2.2 Step A: Preliminary investigation
      3.2.3 Step B: Analysis of business activity
      3.2.4 Step C: Identification of requirements for records
      3.2.5 Step D: Assessment of existing systems
      3.2.6 Step E: Identification of strategies for satisfying
            records requirements
      3.2.7 Step F: Design of a records system
      3.2.8 Step G: Implementation of a records system
      3.2.9 Step H: Post-implementation review
4 Records processes and controls
  4.1 Introduction
  4.2 Instruments
      4.2.1 Principal instruments
      4.2.2 Business activity classification
      4.2.3 Vocabulary
      4.2.4 Records disposition authority
      4.2.5 Security and access classification scheme
  4.3 Records management processes
      4.3.1 Introduction
      4.3.2 Capture
      4.3.3 Registration
      4.3.4 Classification
      4.3.5 Access and security classification
      4.3.6 Identification of disposition status
      4.3.7 Storage
      4.3.8 Use and tracking
      4.3.9 Implementation of disposition
5 Monitoring and auditing
  5.1 General
  5.2 Compliance auditing
  5.3 Evidential weight
  5.4 Performance monitoring
6 Training
  6.1 Introduction
  6.2 Training programme requirements
  6.3 Personnel to be trained
  6.4 Training for records management professionals
      6.4.1 General
      6.4.2 Methods of training
  6.5 Evaluation and review of training
Annex A - Reference tables to compare ISO 15489-1 and
          its accompanying Guidelines ISO/TR 15489-2
Annex B - Comparison of ISO/TR 15489-2 Guidelines and
          ISO 15489-1
Bibliography
Index