SS-EN ISO 18295-1:2017
Current
Current
The latest, up-to-date edition.
Customer Contact Center - Part 1: Customer Contact Center Requirements
Available format(s)
Hardcopy
Language(s)
English
Published date
11-08-2017
Publisher
This specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
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