Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
   2.1 Normative references
   2.2 Informative references
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Background
   4.1 The importance of a good ICT user experience for
        interoperable services
   4.2 ETSI Technical Committee Human Factors (TC HF)
   4.3 Interoperability and the ETSI Plugtests[TM] concept
5 An introduction to applicable ETSI TC HF deliverables
   5.1 Basic areas
   5.2 Mobile communication
   5.3 Specific accessibility work
   5.4 Personalization, internationalization and user
        identification
   5.5 Specific application areas
6 A usage life-cycle oriented approach
7 Event planning, organization and overview
   7.1 Planning and organization: three trials
   7.2 The Plugtest event (April 24-26, 2007)
   7.3 Organizational efforts
8 The use case and focus area specifications for the first and
   second Plugtest events
   8.1 Persona and scenario
   8.2 Session 1: Introduction, overview and warm-up
   8.3 Session 2: Pre-purchase/subscription
   8.4 Session 3: Ownership/use
   8.5 Session 4: Re-purchase/subscription
   8.6 Session 5: Applications
   8.7 Session 6: Debrief workshop, results summary and
        conclusions
9 Plugtest
   9.1 Day 1: Presentations
   9.2 Day 2: Focus area sessions
   9.3 Day 3: Accessible mobile and web-based conversational
        services
10 Challenges, achievements and lessons learned
   10.1 The challenges in running a User Experience
        Interoperability event
11 Outcomes, conclusions and recommendations
   11.1 Outcomes
   11.2 Overall conclusions about and recommendations for future
        Human Factors/user experience interoperability events
History