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ETSI
TS 102 844 : 1.2.1

TS 102 844 : 1.2.1

Current

Current

The latest, up-to-date edition.

USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 Approach for Conformity Assessment
5 Scope of conformity assessment
6 Audit team for conformity assessment
7 Audit activities
8 Assessment of the campaign process
9 Assessment of the campaign definition and operation
10 Assessment by the audit team
11 QoSAP Resources and testing equipment
12 Audit report
13 Monitoring the conformity
14 Audit duration
Annex A (informative): List of European accreditation
        bodies members of EA (European Cooperation for
        Accreditation)
Annex B (informative): Bibliography
History

Gives the specific requirements an independent body should comply with in addition to the generic standards ISO/IEC Guide 65 to provide conformity assessment of the QoS assessment process of Information and Communication Technology (ICT) services to EG 202 843 and other relevant standards listed in the present document.

Committee
USER
DocumentType
Standard
Pages
14
PublisherName
European Telecommunications Standards Institute
Status
Current

EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES

ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
EN 45011 : 1998 GENERAL REQUIREMENTS FOR BODIES OPERATING PRODUCT CERTIFICATION SYSTEMS
EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
ISO/IEC Guide 65:1996 General requirements for bodies operating product certification systems
EN 45020 : 2006 STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY
TS 102 852 : 1.1.2 USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES

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Hardcopy - English
PDF - English
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