TS ISO 10004:2011
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
09-28-2022
English
11-30-2011
This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization.
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