Name: UNI CEI ISO/IEC 20000-2 : 2010
Brand: UNI

UNI CEI ISO/IEC 20000-2 : 2010

Withdrawn

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE

Withdrawn date

03-01-2012

Published date

01-01-2010

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
10 Release process
Bibliography

Supplies guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1. Also describes a number of related service management processes.

DocumentType	Standard
PublisherName	Ente Nazionale Italiano di Unificazione (UNI)
Status	Withdrawn

Standards	Relationship
ISO/IEC 20000-2:2012	Identical
CEI UNI ISO/IEC 20000-2 : 2011	Identical

ISO/IEC 15504-5:2012	Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004	Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004	Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 15504-2:2003	Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011	Information technology Service management Part 1: Service management system requirements
ISO/IEC 15288:2008	Systems and software engineering System life cycle processes
ISO/IEC 12207:2008	Systems and software engineering Software life cycle processes
ISO/IEC 17799:2005	Information technology Security techniques Code of practice for information security management
ISO 9001:2015	Quality management systems — Requirements
ISO/IEC TR 15271:1998	Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary
ISO/IEC TR 19760:2003	Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes)
ISO/IEC 90003:2014	Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 15504-1:2004	Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017	Quality management — Guidelines for configuration management
ISO/IEC TR 16326:1999	Software engineering Guide for the application of ISO/IEC 12207 to project management