Name: UNI EN 15221-7 : 2012
Brand: UNI

FACILITY MANAGEMENT - PART 7: GUIDELINES FOR PERFORMANCE BENCHMARKING

Published date

11-22-2012

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Benchmarking types
5 Benchmarking outputs
6 Benchmarking process
Annex A (normative) - Performance data
Annex B (normative) - Collecting contextual data
Annex C (normative) - Collecting financial data
Annex D (normative) - Collecting spatial data
Annex E (normative) - Collecting environmental data
Annex F (normative) - Collecting service quality data
Annex G (normative) - Collecting satisfaction data
Annex H (informative) - Inherent complications and risks
Annex I (informative) - Benchmarking examples
Bibliography

Provides guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.

Committee	SC 3
DocumentType	Standard
PublisherName	Ente Nazionale Italiano di Unificazione (UNI)
Status	Current

Standards	Relationship
EN 15221-7:2012	Identical

EN 15221-4:2011	Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
NEN 2748 : 2007	TERMS OF FACILITY MANAGEMENT - CLASSIFICATION AND DEFINITION
ISO 23185:2009	Assessment and benchmarking of terminological resources General concepts, principles and requirements
EN 15221-5:2011	Facility Management - Part 5: Guidance on Facility Management processes
EN 15221-6:2011	Facility Management - Part 6: Area and Space Measurement in Facility Management
EN 15221-1:2006	Facility Management - Part 1: Terms and definitions
EN 15221-2:2006	Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
EN 15221-3:2011	Facility Management - Part 3: Guidance on quality in Facility Management
BS 8536:2010	Facility management briefing. Code of practice