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AS 3906-2004

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Quality of service - Guide to customer expectations
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

06-30-2017

Language(s)

English

Published date

01-01-2004

Publisher

Standards Australia

Preview

Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.

This Standard gives guidance to organizations in the identification and development of customer expectations. It also addresses those factors in the supply and delivery of services and products which influence customer quality perceptions.

Committee
QR-002
DocumentType
Standard
ISBN
0 7337 5957 2
Pages
12
ProductNote
Withdrawn 14-04-2017.
PublisherName
Standards Australia
Status
Withdrawn
Supersedes

First published as AS/NZS 3906:1994.Revised and designated as AS 3906-2004. First published as AS/NZS 3906:1994. Revised and designated as AS 3906-2004.

AS/NZS ISO 9001:2000 Quality management systems - Requirements

View more information
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Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
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