AS ISO/IEC 17021-2006

1 - AS ISO/IEC 17021-2006 Conformity assessment - Requirement for bodies providing audit and certification of management systems
4 - PREFACE
5 - CONTENTS
7 - INTRODUCTION
9 - 1 Scope
9 - 2 Normative references
9 - 3 Terms and definitions
10 - 4 Principles
10 - 4.1 General
10 - 4.2 Impartiality
11 - 4.3 Competence
11 - 4.4 Responsibility
11 - 4.5 Openness
11 - 4.6 Confidentiality
11 - 4.7 Responsiveness to complaints
12 - 5 General requirements
12 - 5.1 Legal and contractual matters
12 - 5.2 Management of impartiality
13 - 5.3 Liability and financing
14 - 6 Structural requirements
14 - 6.1 Organizational structure and top management
14 - 6.2 Committee for safeguarding impartiality
15 - 7 Resource requirements
15 - 7.1 Competence of management and personnel
15 - 7.2 Personnel involved in the certification activities
16 - 7.3 Use of individual external auditors and external technical experts
16 - 7.4 Personnel records
16 - 7.5 Outsourcing
17 - 8 Information requirements
17 - 8.1 Publicly accessible information
17 - 8.2 Certification documents
18 - 8.3 Directory of certified clients
18 - 8.4 Reference to certification and use of marks
18 - 8.5 Confidentiality
19 - 8.6 Information exchange between a certification body and its clients
20 - 9 Process requirements
20 - 9.1 General requirements
22 - 9.2 Initial audit and certification
24 - 9.3 Surveillance activities
25 - 9.4 Recertification
25 - 9.5 Special audits
26 - 9.6 Suspending, withdrawing or reducing the scope of certification
26 - 9.7 Appeals
27 - 9.8 Complaints
27 - 9.9 Records of applicants and clients
28 - 10 Management system requirements for certification bodies
28 - 10.1 Options
28 - 10.2 Option 1: Management system requirements in accordance with ISO 9001
29 - 10.3 Option 2: General management system requirements
32 - Bibliography