ANSI/ISO/ASQC Q9004-2:1991
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Hardcopy , PDF
05-11-2010
English
11-15-1995
1 Scope2 Normative references3 Definitions4 Characteristics of services 4.1 Service and service delivery characteristics 4.2 Control of service and service delivery characteristics5 Quality system principles 5.1 Key aspects of a quality system 5.2 Management responsibility 5.3 Personnel and material resources 5.4 Quality system structure 5.5 Interface with customers6 Quality system operational elements 6.1 Marketing process 6.2 Design process 6.3 Service delivery process 6.4 Service performance analysis and improvementAnnexesA Examples to which ANSI/ISO/ASQC Q9004-2-1991 may be appliedB Cross-reference of quality system elements and clausesC Bibliography
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