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BS 8577:2012

Current
Current

The latest, up-to-date edition.

Framework for the provision of financial advice and planning services. Specification
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

04-30-2012

Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overarching principles
5 Management responsibilities
6 Objectives
7 Policies
8 Operational framework for organizations
   delivering financial advice and planning
   services
9 Control of documents and records
10 Recruitment, training, development and
   ongoing competence
11 Customer relationship management
Annex A (informative) - Example of a management
        review process
Annex B (informative) - Example of an operational
        framework
Bibliography

Describes requirements for organizations offering financial advice and planning services.

This British Standard specifies requirements for organizations offering financial advice and planning services.

It applies to organizations or departments offering personal, corporate or business financial advice and/or planning services (e.g. distribution organizations, banks, building societies, whether independent or restricted) which operate, where applicable, within a regulated environment and recognized redress system. It is intended for implementation throughout the organization. It provides a structure to assist organizations in creating an environment that enables its personal financial planners (regardless of their employment status) to comply with the requirements of BSISO22222.

NOTE Examples of recognized redress systems are those operated by the Financial Ombudsmen Service and the Financial Services Compensation Scheme (FSCS).

For organizations that do not offer personal financial planning services as outlined in BSISO22222, this British Standard provides an operational framework against which they can be assessed.

Committee
SVS/6/1
DevelopmentNote
Supersedes 12/30248292 DC. (05/2012) Also available as part of Financial Advice and Planning Package (BS 8577:2012 + BS ISO 22222:2005). (06/2012)
DocumentType
Standard
Pages
20
PublisherName
British Standards Institution
Status
Current
Supersedes

ISO 19011:2011 Guidelines for auditing management systems
BS EN ISO/IEC 17024:2012 Conformity assessment. General requirements for bodies operating certification of persons
BS ISO 22222:2005 Personal financial planning. Requirements for personal financial planners
BS EN 45011:1998 General requirements for bodies operating product certification systems
BS 25999-2:2007 Business continuity management Specification
BS EN ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC Guide 65:1996 General requirements for bodies operating product certification systems
BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
BS 8453:2011 Compliance framework for regulated financial services firms. Specification

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