BS EN ISO 9004:2018
Current
The latest, up-to-date edition.
Quality management. Quality of an organization. Guidance to achieve sustained success
Hardcopy , PDF
English
04-11-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
5 Context of an organization
6 Identity of an organization
7 Leadership
8 Process management
9 Resource management
10 Analysis and evaluation of an organization's performance
11 Improvement, learning and innovation
Annex A (informative) - Self-assessment tool
Bibliography
Describes guidelines for enhancing an organizations ability to achieve sustained success.
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO9000:2015.
This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
This document is applicable to any organization, regardless of its size, type and activity.
| Committee |
QS/1/2
|
| DevelopmentNote |
Supersedes BS EN ISO 9004-1, 99/404060 DC and 00/402848 DC. (01/2003) Supersedes 05/30134569 DC. (11/2009)
|
| DocumentType |
Standard
|
| Pages |
70
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| UNE-EN ISO 9004:2009 | Identical |
| EN ISO 9004:2018 | Identical |
| ISO 9004:2018 | Identical |
| ISO 9004:2009 | Identical |
| NS EN ISO 9004 : 2009 | Identical |
| I.S. EN ISO 9004:2009 | Identical |
| NBN EN ISO 9004 : 2009 | Identical |
| UNI EN ISO 9004 : 2009 | Identical |
| ONORM EN ISO 9004 : 2010 | Identical |
| SN EN ISO 9004 : 2009 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC/IEEE 24748-5:2017 | Systems and software engineering — Life cycle management — Part 5: Software development planning |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/TR 14047:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/TR 14049:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis |
| ISO 22000:2005 | Food safety management systems Requirements for any organization in the food chain |
| ISO 31000:2009 | Risk management Principles and guidelines |
| IEC 61160:2005 | Design review |
| ISO 22301:2012 | Societal security Business continuity management systems Requirements |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
| ISO 50001:2011 | Energy management systems Requirements with guidance for use |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 19600:2014 | Compliance management systems Guidelines |
| ISO 22316:2017 | Security and resilience — Organizational resilience — Principles and attributes |
| ISO 39001:2012 | Road traffic safety (RTS) management systems — Requirements with guidance for use |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| ISO 37001:2016 | Anti-bribery management systems — Requirements with guidance for use |
| ISO 14044:2006 | Environmental management Life cycle assessment Requirements and guidelines |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| ISO/TR 14062:2002 | Environmental management Integrating environmental aspects into product design and development |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| IEC 60300-1:2014 | Dependability management - Part 1: Guidance for management and application |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/TS 14048:2002 | Environmental management — Life cycle assessment — Data documentation format |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO 14040:2006 | Environmental management Life cycle assessment Principles and framework |
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