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BS EN ISO 9241-13:1999

Current
Current

The latest, up-to-date edition.

Ergonomic requirements for office work with visual display terminals (VDTs) User guidance
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

08-15-1999

1 Scope
2 Normative references
3 Definitions
4 Application of this part of ISO 9241
4.1 Appropriateness of user guidance
4.2 Applying the recommendations
4.3 Evaluation of products
5 Common guidance recommendations
5.1 Description
5.2 General recommendations
5.3 Phrasing of user guidance
6 Prompts
6.1 Description
6.2 Prompting recommendations
7 Feedback
7.1 Description
7.2 Feedback recommendations
8 Status information
8.1 Description
8.2 Status recommendations
9 Error management
9.1 Description
9.2 Error prevention
9.3 Error correction by the system
9.4 Error management by the user
9.5 Error messages
10 On-line help
10.1 Description
10.2 System-initiated help
10.3 User-initiated help
10.4 Presentation of help information
10.5 Help navigation and controls
10.6 Browsable help
10.7 Context-sensitive help
Annex A (informative) Sample procedure for assessing applicability and
        adherence
Annex B (informative) Bibliography

Provides recommendations for user guidance attributes of software user interfaces and their evaluation.

This part of ISO 9241 provides recommendations for user guidance attributes of software user interfaces and their evaluation. User guidance as defined in this part of ISO 9241 is information additional to the regular user-computer-dialogue that is provided to the user on request or is automatically provided by the system. In addition to the general guidance provided in this part of ISO 9241, recommendations concerning dialogue-specific user guidance are provided in ISO 9241-12, ISO 9241-14, ISO 9241-15, ISO 9241-16 and ISO 9241-17.

This part of ISO 9241 is applicable to interaction components that aid users in recovering from error conditions. User guidance as covered by this part of ISO 9241 includes recommendations specific to prompts, feedback and status, error management and on-line help as well as general recommendations common to all these types of user guidance.

While user support can be provided via other means (e.g., on-line tutorials, on-line documentation, intelligent system performance aids) these types of support are not addressed by this part of ISO 9241-13.

The recommendations in this part of ISO 9241 are formulated to be independent of applications, environment, or implementation technology. They correspond to typical situations involving special needs for information and actions.

As with other parts of ISO 9241, this part of ISO 9241 can apply in all or in part. For example, applications that do not have browsable help would not need to follow recommendations concerning this class of user guidance.

Committee
PH/9
DevelopmentNote
Supersedes 95/502076 DC. (06/2005)
DocumentType
Standard
Pages
40
PublisherName
British Standards Institution
Status
Current
Supersedes

03/641836 DC : DRAFT MAR 2003 BS 8426 - A CODE OF PRACTICE FOR E-SUPPORT IN ELECTRONIC LEARNING SYSTEMS
DEFSTAN 00-25(PT19)/1(2004) : 2004 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 19: HUMAN ENGINEERING DOMAIN
BS 8426:2003 A code of practice for e-support in e-learning systems
BS 7988:2002 Code of practice for the use of information technology (IT) in the delivery of assessments

ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues
ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
ISO 9241-16:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues
EN ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 15: Command dialogues (ISO 9241-15:1997)
ISO 9241-14:1997 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues
ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues
EN ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 17: Form filling dialogues (ISO 9241-17:1998)
EN ISO 9241-14:1999 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 14: Menu dialogues (ISO 9241-14:1995)
EN ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 12: Presentation of information (ISO 9241-12:1998)

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