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BS ISO/IEC 30105-5:2016

Current
Current

The latest, up-to-date edition.

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

11-30-2016

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Purpose
5 ITES-BPO process context
6 ITES-BPO process structure
7 Stakeholders and stakeholder value definition
8 Process reference model
9 Process assessment model
10 Framework for assessment of process capability
11 Organization maturity model
12 Process capability assessment
13 Process risk determination
14 Process improvement
Bibliography

Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

Committee
IST/60
DevelopmentNote
Supersedes 15/30316727 DC. (11/2016)
DocumentType
Standard
Pages
48
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 30105-5:2016 Identical

ISO/IEC TR 10000-1:1998 Information technology Framework and taxonomy of International Standardized Profiles Part 1: General principles and documentation framework
ISO 10241:1992 International terminology standards Preparation and layout
ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models

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Hardcopy - English
PDF - English
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