PD ISO/IEC TR 20000-5:2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1
Hardcopy , PDF
01-14-2022
English
11-30-2013
This part of ISO/IEC20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC20000-1:2011. This part of ISO/IEC20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.
This part of ISO/IEC20000 can be used together with the other parts of ISO/IEC20000.
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