CEN Guide 15:2012
Current
Current
The latest, up-to-date edition.
Guidance document for the development of service standards
Published date
02-01-2012
Publisher
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Pre-normative phase
4 Potential content of a service standard
5 Interface with legal requirements
6 Interface with management systems
7 Addressing other horizontal issues
8 Measurement of service quality
Annex A (informative) - The service lifecycle model
Annex B (informative) - Service Environmental checklist
Bibliography
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