CAN/CSA-ISO/IEC 19086-1:18
Current
The latest, up-to-date edition.
Hardcopy , PDF
English
01-01-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service agreement
and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives, cloud service
qualitative objectives, metrics, remedies and exceptions
in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.