CSA ISO/IEC TR 20000-5 : 2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
Hardcopy , PDF
02-07-2020
English
01-01-2015
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of a phased approach
5 Approach
6 Overview of implementation phases
7 Taxonomy of each phase
8 Post-implementation
Annex A (informative) - Project initiation and business
case development
Annex B (informative) - Three phases of the implementation
project
Annex C (informative) - Developing policies
Annex D (informative) - Documentation management
Annex E (informative) - Templates
Bibliography
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